FREQUENTLY ASKED

QUESTIONS

  • Download the Mindbody app and sign up to the CLUB AMPM account. You can book, reschedule and cancel any of your classes at the CLUB. Alternatively, you can book all of your classes here.

  • If you have booked to attend a class and wish to cancel your attendance, you must seek cancellation through the online booking system up to 9 hours prior to the scheduled commencement time for the class. CLUB AMPM will not accept cancellations by phone, e-mail, social media or any other method other than by using the online booking system.

    Any cancellations after the 9 hour mark will be considered a late cancel. If you do not cancel your class and you do not attend, you will be considered a no show. This includes classes you are added into from the waitlist.

    Early cancel ($0): If you can no longer make your class, cancel your booking at least 9 hours before the class start time. You won’t forfeit the session or pay a fee.

    Late cancel ($10): If you cancel within 9 hours of the class start time, you will forfeit the session, and be charged a one-off cancellation fee of $10.

    No-show ($15): If you don’t cancel your class prior to the class start time and do not attend, you will forfeit your session and be charged a one-off cancellation fee of $15.

    Cancellation fees will be applied every 24 - 48 hours.

    By booking online you are agreeing to the late cancellation and no show policy.

  • Send an email to hello@clubampm.com.au and we will refund your class back onto your pack or membership. More importantly - get some rest and look after yourself!

  • If the class you would like to attend at the CLUB is full, we encourage you to join the waitlist.

    If/when a place becomes available you will receive an email or text no later than 2 hours prior to the class start time informing you that you’re in the class.

    When you receive a text message notifying you that you have been bumped up from a waitlist, it automatically adds you to the class.

    When you respond 'N' within 9 hours of the class starting, this is still considered a "late-cancel" ($10 fee).

    When there is no response to the waitlist text message and you don't attend the class, this is considered a "no-show" ($15 fee).

    We suggest that by placing yourself on a waitlist, this should be considered as a normal booking and to anticipate being in the class as waitlists tend to move quite quickly.

    So, removing yourself from a waitlist the night before if you know you're unable to attend the session can help avoid unwanted fees, and can help maximise the opportunity for other clients to attend the class. Avoid placing yourself on multiple waitlists.

    • Drink bottle.

    • Grip socks (optional and we do sell them at the CLUB).

    • Sweat towel or towel hire is available for the hot room.

  • Free parking is available just a short walk down from the CLUB on Riversdale Rd.

    If you’ve got a spare few minutes you can also find free parking at the Camberwell Precinct Shopping Centre - just off Camberwell Rd and down a few cheeky side streets opposite the studio (Wills St + King St).

    Alternatively there is ticketed parking directly out the front. Please be mindful of Clearways depending on the time of your class at the CLUB.

  • The minimum age to attend any reformer or hot mat classes at the CLUB is 16 years.

  • Yes, gift cards can be purchased on the pricing page and can be redeemed through Mindbody.

  • You can read up on everything about membership holds, cancellations, returns or refunds on our terms and conditions page which can be found here.

  • Please arrive 10 minutes early so you can meet your trainer and they can take you through the CLUB facilities.

    Leave all your personal belongings in the lockers provided except for your drink bottle and towel!

  • First time joining us for reformer?

    Don't stress, we've got you covered. Please arrive 10 minutes early so you can meet your trainer and they can take you through the CLUB facilities.

    Leave all your personal belongings in the lockers provided except for your drink bottle and towel!

  • If you’re someone who is nursing an injury, unfortunately our dynamic group classes may not be the best place to start.

    HOWEVER, please come and have a chat with us about a 1:1 session in the CLUB as everyone is welcome!

  • Our reformer studio has 10 beds - we like to keep things cosy in this CLUB so we can give you our full undivided attention.

    Our hot mat studio has 16 mats - again we like to keep the spots limited so we can give you the attention that you deserve.

  • Pregnant from up to 16 weeks: You can continue to attend any AM:PM Reformer CLUB class as normal.

    Pregnant from 16 weeks onwards: If your pregnancy is uncomplicated and you feel up to it, you are welcome to continue to attend any of our AM:PM Reformer CLUB classes throughout your pregnancy. Prior to doing so, we require you to email us to organise a 1:1 reformer session with a Senior CLUB Trainer so they can guide you through the current prenatal guidelines allowing you to move safely with your bump throughout the remainder of your pregnancy.

    See our pregnancy policy for further details.

  • Your body, your choice!

    Your exercise routine is entirely up to you and we believe only you can make this decision.

    • Lockers to store your personal belongings.

    • Bathrooms.

    • A shower + changing facilities.

    • Filtered water (chilled and boiling).

    • Towel hire available for the hot mat studio ($2 per towel).