TERMS & CONDITIONS

If you have booked to attend a class and wish to cancel your attendance, you must seek cancellation through the online booking system up to 9 hours prior to the scheduled commencement time for the class. CLUB AMPM will not accept cancellations by phone, e-mail, social media or any other method other than by using the online booking system.

Any cancellations after the 9 hour mark will be considered a Late Cancel. If you do not cancel your class and you do not attend, you will be considered a No Show. This includes classes you are added into from the waitlist.

Early cancel ($0): If you can no longer make your class, cancel your booking at least 9 hours before the class start time. You won’t forfeit the session or pay a fee.

Late cancel ($10): If you cancel within 9 hours of the class start time, you will forfeit the session, and be charged a one-off cancellation fee of $10.

No-show ($15): If you don’t cancel your class prior to the class start time and do not attend, you will forfeit your session and be charged a one-off cancellation fee of $15.

Cancellation fees will be applied every 24 - 48 hours.

By booking online you are agreeing to the late cancellation and no show policy.

When you receive a text message notifying you that you have been bumped up from a waitlist, it automatically adds you to the class.

When you respond 'N' within 9 hours of the class starting, this is still considered a "late-cancel" ($10 fee).

When there is no response to the waitlist text message and you don't attend the class, this is considered a "no-show" ($15 fee).

We suggest that by placing yourself on a waitlist, this should be considered as a normal booking and to anticipate being in the class as waitlists tend to move quite quickly.

So, removing yourself from a waitlist the night before if you know you're unable to attend the session can help avoid unwanted fees, and can help maximise the opportunity for other clients to attend the class. Avoid placing yourself on multiple waitlists.

Pregnant from up to 16 weeks: You can continue to attend any AM:PM Reformer CLUB class as normal.

Pregnant from 16 weeks onwards: If your pregnancy is uncomplicated and you feel up to it, you are welcome to continue to attend any of our AM:PM Reformer CLUB classes throughout your pregnancy. Prior to doing so, we require you to email us to organise a 1:1 reformer session with a Senior CLUB Trainer so they can guide you through the current prenatal guidelines allowing you to move safely with your bump throughout the remainder of your pregnancy.

This will ensure that you have the required pregnancy related information to allow you to continue to attend group classes safely. Our talented team of instructors can offer prenatal specific options and alternatives to help guide you through your class and we have introduced a range of pregnancy specific equipment to make your class more comfortable if needed.

Pregnant clients are NOT permitted in the hot mat room for pilates or yoga classes.

Pregnant clients are NOT permitted to attend Jump CLUB sessions.

In adherence to our commitment to ensuring the well being of our members, trainers have the discretion to turn away pregnant women from group sessions, particularly hot mat or hot yoga sessions, or if the mandatory private session addressing pregnancy-specific considerations has not been completed. This policy is implemented to prioritise the safety and health of both the expectant mother and her unborn child, as well as to provide individualised attention in accordance with their unique needs. We appreciate your understanding and cooperation in maintaining a secure and supportive environment for all our members.

For additional resources from the Department of Health, you can read up on their guidelines for physical activity during pregnancy - click here.

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from our website may not be secure, and you should therefore take special care in deciding what information you send to Club AMPM via email. Club AMPM may collect the following information:

• Name

• Contact information including email address

• Date of birth

• Emergency contact person

• Credit card details

• Payment history

• Demographic information such as postcode

• Other information relevant to customer surveys and/or offers

• Sensitive information

CLUB AMPM are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.

All purchases are final and Club AMPM does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.

All passes and memberships are non-transferable and may not be shared.

Clients must be a minimum of 16 years old to attend.

CLUB AMPM are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.

All purchases are final and CLUB AMPM does not offer refunds on services or products for change of mind. CLUB AM:PM reserves the right to offer refunds for injury or illness if a medical certificate is provided.

All passes and memberships are non-transferable and may not be shared.